Terms & Conditions
- A pre-treatment form must be completed prior to treatment commencing. This will be provided to you following confirmation of booking, though you can fill this in here
- Please advise your therapist regarding any known allergies or health issues so that we may adjust your treatment accordingly.
- We offer professional treatments to over 18s only, any requests for "extras" or "other services" will result in your booking being terminated and no refund will be issued.
- Please wear loose fitting, comfortable clothing for your treatment. For treatments involving oil, suitable underwear is required.
- No underwear, no treatment.
- We reserve the right to request payment prior to treatment commences.
Privacy Policy
- Who We Are
- Gentle Wave Wellbeing (“we”, “our”, “us”) provides professional massage treatments.
- We are committed to protecting your personal data and respecting your privacy.
- What Data We Collect
- When you make an enquiry via this website, we collect
- Name
- Contact details (email, phone number)
- When you make a booking, we collect:
- Name
- Contact details (email, phone number)
Booking details (date, time, service requested) - Payment information (processed securely via SumUp - we do not store payment information)
- When you make an enquiry via this website, we collect
- How We Use Your Data
- We use your information to
- Process and confirm your booking
- Communicate with you about your appointment
- Manage payments and refunds
- Meet legal and regulatory requirements
- We use your information to
- Legal Basis for Processing
- We process your data under:
- Contract – to provide the service you have booked
- Legal obligation – for record‑keeping and tax purposes
- Legitimate interests – to improve our services and manage bookings efficiently
- Special Interest - to establish any health conditions that may affect treatment
- We process your data under:
- Data Sharing
- We only share your contact data with
- Payment processors
- IT and booking system providers
- Regulatory authorities if required by law
- Your payment data is not stored or processed by us
- Pre-treatment survey data is treated as special category data and can only be shared
- with your consent
- if there is medical necessity, public health or safety need
- if there is legal or regulatory requirements
- We only share your contact data with
- Data Retention
- We keep your records for 1 year after your last appointment, unless a longer period is required by law.
- Your Rights
- You have the right to:
- Access, correct, or delete your data
- Restrict or object to processing
- Data portability
- Withdraw consent (where applicable)
- You have the right to:
- Contact Us
- If you have questions or wish to exercise your rights, contact:
- enquiries@gentlewavewellbeing.co.uk
- If you have questions or wish to exercise your rights, contact:
- Complaints
- You can also complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk